Due to the weight and size of many large or heavy items they must be sent via independent freight carriers. Here are a few things to note.

1. IMPORTANT: Some items are a SPECIAL ORDER. The finish stain or paint is applied after the product is ordered. Your card will be charged for 50% of the total cost of the product upon ordering; the remaining balance will be charged when the product ships. Cancellation of a special order will result in forfeiture of the initial 50% deposit.
2. You must be there to sign for the delivery and inspect the item for potential damages. They will not just drop it off. The person signing for the delivery is also responsible for inspection of the delivery. Special services are the responsibility of the customer, we do not pay for any storage fees that the trucking company may charge if you do not take immediate delivery of your item.
3. DAMAGE INSPECTION UPON DELIVERY: You must inspect your shipment for damage before the truck driver leaves. Any damages must be noted on the bill of lading and you must call us immediately, while the trucking company is still there. If you do not inspect it right away and notice damages after they leave, the trucking company will no longer be liable for damages. Due to the shipping company's restrictions, we cannot process damage claims if the Bill of Laden is not marked that damage was noticed and this must be NOTED on your copy and the driver’s copy of the BOL. The manufacturer of this item will not accept returns due to damage incurred during transit; this is the trucking company's responsibility. Proof of damage must be e-mailed to us in the form of digital photographs. Failure to report damages within 24 hours of delivery may result in replacement fees for damaged or missing components including all shipping cost.
4. ALL NOTATIONS OF DAMAGES/PROBLEMS MUST BE MADE ON Delivery Receipt/Bill of Lading before accepting goods. Make notes on how the shipment arrived. Did the item arrive on a pallet (a large wooden platform) with shrink wrap around item? Were there any loose pieces? Did the carton or crate appear damaged?
5. CUT OPEN ANY SHRINK WRAPPED PALLETS AND CHECK THE NUMBER OF PIECES ON THE PALLET (look to see if the quantity corresponds with the count on the bill of lading). At the same time, check the pieces along with any crates/cartons/boxes to see if they show even the SLIGHTEST wear (even creases or bends). If so, inspect the piece to make sure it is fully intact with no chips, cracks, or any other type of damage.
6. If the driver will not wait for the piece to be inspected, then you can mark the bill "Worn/Damaged Carton- Driver will not allow inspection - Possible Damage"; this must be NOTED on your copy and the driver’s copy of the BOL.
7. A FORKLIFT MAY BE REQUIRED TO UNLOAD THIS ITEM FROM THE DELIVERY TRUCK. Shipments weighing over 1,000 pounds are too heavy for a lift gate. You MUST have a forklift on site at the time of delivery to unload the item from the truck. DO NOT ORDER this item if you will be unable to supply a forklift. You can contact a local contractor, small equipment Rental Company or a landscaper to assist with the forklift. Depending on the product either a landscaper or contractor may be able to assist in setup.
8. LIFT GATE SERVICE: If you do not have a forklift or loading dock to unload your item when it arrives, you must purchase Lift Gate Service. A lift-gate is a mechanism on the truck that lowers your shipment from the truck bed to the ground, which is required if you do not have a forklift or loading dock. A forklift may also be required to move your product depending on the size and weight. Occasionally there is a need for a special size truck if the delivery site is not accessible by 18 wheelers, which incurs an additional fee. We will contact you before shipping if additional charges will apply. If you do not purchase Lift Gate Service and your shipment has to be rescheduled upon delivery because you do not have the means to unload it, you will be responsible for a rescheduling fee as well as the lift gate fee.
9. CURBSIDE DELIVERY: The delivery driver will deliver your shipment curbside of your home. They are not responsible for unpacking or moving the product onto your driveway or to the assembly site.
10. Many items are very heavy and it is possible that it will require a forklift or the assistance of several people to move it from the curbside to its permanent location.
11. Any reconsigning (changing of original shipping address) of shipments is not the responsibility of Specialty Living and any fees are the responsibility of the customer. Specialty Living is not responsible for any services that are arranged by the customer.
12. Please be aware that the delivery can NOT BE REFUSED for any reason. Refusal of delivery will result in customer incurring all shipping and or redelivery cost of the delivery. If you suspect any damage upon delivery please mark the bill of laden - SUBJECT TO INSPECTION, so any issues may be corrected or parts replaced. Please contact our office at 1-800-706-3981, immediately to report any damages or issues.
13. Please note that in the event that the item arrives damaged, we reserve the right to replace the damaged piece(s) only. The item you have ordered cannot be returned under any circumstances. Colors are approximate as shown on the website - they may vary according to your computer monitor's settings.
14. Most items are shipped with some assembly required as is standard for allowing proper shipping. Setup instructions will be provided to assist in your installation or setup.